Refund policy

We understand that you may want to return the products for various reasons. Here is the return policy for CleaninGuy.

Refund policy

30-Day Money-Back Guarantee

Our 30-Day Money-Back Guarantee backs your order – all products bought from CleaninGuy can be returned because of the product’s quality and shipping damages within 30 days after delivery.

Don’t hesitate to contact us to request a return or exchange. You’ll get a full refund within 30 calendar days of delivery. Refunds will be credited to your purchase account.

If, for other reasons, you are not entirely satisfied with your purchase, items must be returned in the original packaging. We’ll refund your money for the product, no questions asked. You’ll pay only for the return shipping fees. Refunds will be credited to your purchase account.

Only product purchases from this site (CleaninGuy.com) are eligible for the 30-Day Money-Back Guarantee.

2-year Extended Manufacturer Warranty

If you decide to keep your CleaninGuy product, rest assured that our industry-leading warranties protect your purchase.

If you need technical product support, you can quickly contact our tech support team by emailing us and attaching videos or images that could show the problems.

Please note: Dry ice cleaning machines must be completely free of dry ice before being returned. Please consult with UPS or FedEx to ensure you meet their shipping guidelines. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return. If approved, refunds will be automatically credited to your purchase account. Please remember it takes time for your bank or credit card company to process and post the refund.

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